Vice President of Education and Visitor Engagement [Rock and Roll Hall of Fame and Museum, Cleveland, OH]

Description

Be a Rock Star and help us

engage, teach and inspire through the power of Rock and Roll

 The Rock and Roll Hall of Fame and Museum is currently considering applicants for the position of Vice President of Education and Visitor Engagement. The Vice President of Education and Visitor Engagement reports to the President and CEO and is responsible for establishing and directing all interpretive activities and programs at the Rock and Roll Hall of Fame and Museum, while providing inspired leadership for museum customer facing visitor engagement activities.

RESPONSIBILITIES:

1.           Provide vision and leadership to engage, teach and inspire visitors, students, event attendees and museum staff.

Lead the team that creates and delivers interpretive content through experiences that capitalize on the power of rock and roll to connect and inspire.

2.            Develop and implement educational and public programming.

Create educational programs and materials relating to Rock and Roll. Develop interpretive content and curriculum and learning materials to teach target audiences about rock and roll and its social and historical significance.

• Implement existing and develop new programs for pre K-12 students on site and through digital channels.
• Provide public educational services to K-12 teachers through digital learning and occasionally on-site.
• Organize, oversee, and conduct educational programs, such as live interviews with artists and music business notables, performances, conferences, and lectures, at the Museum and offsite.
• Produce the Annual Music Masters series and lead the team that organizes the weeklong event.
• Oversee the development and implementation of strategy for programs that maximize the visitor experience, build membership, and engage regional audiences in the power of rock and roll music.

3.       Serve as key liaison to College/University Programming.

• Build productive high-level relationships with institutions of higher education locally, nationally, and internationally, serving as appropriate as the Museum’s ambassador.
• Build on successful distance learning program to use digital technology to work with educational partners.

4.       Oversee all facets of the Education Visitor Engagement and Division

• Devise and implements the division’s strategic plan.
• Supervise division staff and reviews workload, schedules, assignments, and monitors status of on-going projects.
• Monitor daily operations, provides direction and assists with completion of work when necessary.
• Prepare quarterly reports for CEO.
• Coordinate work activities with other departments. This includes working with the exhibits and curatorial departments on the creation of the overall themes and content for Museum exhibits as well as working with marketing and development to secure exposure and support for the Rock and Roll Hall of Fame
• Develop a comprehensive visitor experience program that aligns the Museum’s mission to all elements of programming and visitor engagement.
• Train all Museum staff to be extensions of exhibits and programs with a special emphasis on customer facing positions.
• Develop long and short-term division goals and prepare and monitor division budget.
• Evaluate performance, provide feedback and conduct performance evaluations.
• Manage division objectives; troubleshoot as necessary; monitor status of work-in-progress; set deadlines to ensure completion of division tasks and objectives; and oversee work accomplished.

7.       Travel off-site and/or out of state when required.

Duties include but may not be limited to the above

Requirements

• Graduate Degree in American Studies, Cultural Studies, Education, Museum Studies, Museum Administration, Musicology or related field.
• Minimum of eight to ten years professional managerial experience in educational programming, curriculum development, guest experience, preferably in a museum, cultural institution or educational setting.  Prior experience in classroom teaching and curriculum development is necessary.
• Demonstrated ability to create broad-based educational programming, both onsite and through digital channels that emphasizes collaboration and creativity.
• Outstanding verbal and written communication skills, organizational skills and interpersonal skills, including public speaking.  Applicant will be comfortable addressing large groups on a regular basis.
• Extensive knowledge of Rock and Roll and its related music forms is essential.
• Ability to organize and prioritize work to meet deadlines.
• Capacity to manage multiple projects concurrently.
• Maintains confidentiality in all assignments.
• Ability to successfully pass a Rock and Roll Hall of Fame and Museum reference check, background investigation and drug screening.
• Computer Literate in standard office management software Microsoft Products and Excel.
• Experience in educational technology.
• Ability to get along with other people.

            Leadership and Emotional Intelligence Skills

• Thinks of the big-picture and considers the impact of decisions across the institution as a whole.
• An effective facilitator with excellent persuasion and negotiation skills.
• Ability to contribute to a culture that exemplifies institutional thinking. Balances Divisional goals with institutional priorities and budgetary imperatives.
• Understands implicitly how to manage and work with different people and various working styles across the organization.
• Sets a strong example for others by initiating collaboration and working consistently in a collegial manner.
• Involves others in decision-making but comfortable leading.
• Encourages teamwork, and anticipates and removes obstacles to effective teamwork; seeks to resolve conflicts as they arise.
• Possesses a sophisticated understanding of what relationships are important to the organization and how to leverage them to meet the overall mission.
• Approaches others in a positive manner and builds solid long-term relationships with key stakeholders inside and outside the organization.
• Sees and acts on the need to gain broad support for ideas and initiatives; consistently engages others throughout the organization to gain buy-in and commitment.
• Involves staff in various processes to share information and provide input on policies and practices; solicits ideas and opinions to help shape specific decisions or plans.