NEHGS is seeking a full-time Member Services Representative to fulfill a key role on our six person member services team, providing customer service support to NEHGS members by phone, email, and in-person interactions. Basic responsibilities for the position include processing of customer orders for new and renewing memberships and preparing materials for a variety of communications. This role supports our organizational mission to build strong relationships with our members and develop those relationships over time. The hours of the position are Tuesday through Saturday from 9:00–5:00. Desired Skills Enthusiasm for helping people Ability to communicate with all levels of staff in a professional environment Ability to work in a team as well as accomplish projects independently High level of organizational skills and attention to detail Desire to contribute to a team with the potential to take on increased responsibilities Microsoft Office and Windows computer proficiency Excellent customer service skills, in person and by phone Familiarity with Sage Fundraising software or data entry software is a plus The NEHGS Member Services Team is vital to the growth and support of a 170-year old institution as we develop our constituent base in an exciting time to be working in the field of family history. Member services or development experience is desired. Motivation to learn new skills and technologies is encouraged. Enthusiasm for, or knowledge of, NEHGS, genealogy and/or history is a plus. Please send resume and cover letter to: Michelle Major, Human Resources Coordinatormmajor@nehgs.org by June 28, 2016.