CRM Manager Museum of Science, Boston www.mos.org Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. SUMMARY STATEMENT: The CRM Manager is responsible for ensuring the Museum makes the best possible use of Tessitura as the Museum’s comprehensive ticketing, CRM, development, and membership system. The CRM Manager functions as the business-side project manager on Museum-wide Tessitura projects and initiatives, working in tandem with IIT on the technology/development side. The CRM Manager is the lead Tessitura applications specialist within the Visitor Experience and Operations division providing Tessitura oversight and support for ticketing, membership, ecommerce, and self-serve kiosks. The CRM Manager also creates and leads a collaborative partnership of end-users across multiple divisions of the Museum in support of organization-wide adoption and effective use of Tessitura and related applications. The CRM Manager will guide the establishment of priorities and policies and foster best practices, data quality standards, and documentation for Tessitura and related systems at the Museum. As an ambassador between the Museum and the Tessitura Network, the CRM Manager will facilitate the Museum’s participation in the member network and advocate for the Museum’s needs and priorities in the development of the Tessitura roadmap. (Candidates please note: this is not an IIT/technical position, nor a CRM marketing role; rather this is a project management role with responsibility for coordinating business-side end users and functioning as the liaison to IIT.) For more information and to apply, please visit: https://mos.applicantpro.com/jobs/435013-29458.html EEO/M/F/V/D