Manager of Adult Education [New York Botanical Garden, NYC]

NYBG’s Adult Education Department is seeking an experienced, entrepreneurial education leader to join our team as the Manager of Adult Education. The person in this position is responsible for warmly and efficiently attending to our students’ needs from first contact through graduation from our varied programs, including Botanical Art, Horticulture, Floral Design and Landscape Design. The Education Program Manager will work closely with the Director of Adult Education and our instructors to strengthen curriculum, diversify instructional strategies, and help hire new teaching staff, in addition to helping shape our overall growth strategy by analyzing enrollment data and student evaluations.

• Creates a welcoming environment with high quality customer service
• Acts as a highly informed advocate of all of NYBG’s Adult Education programs
• Oversees the guidance, support & clear communication for 100+ instructors
• Oversees NYBG’s School of Horticulture and Landscape Design compliance with New York State’s BPSS standards
• Guides BPSS students as they complete their Certificates
• Observes classes and analyzes student evals to provide constructive feedback to instructors
• Creates professional development opportunities for instructors to strengthen programming and diversify instructional strategies
• Works with Program Coordinators and instructors to ensure Certificate Programs and summer intensives meet student needs and are current with industry trends
• Cancels & reschedules classes, including updating website/phone messages as necessary
• Evaluates and works to revise syllabi for classes as necessary
• Oversees booking of classrooms and ensures they have all necessary equipment
• Supervises, trains and schedules two support staff
• Oversees the timely distribution of a wide variety of student documents (syllabi, confirmation letters, transcripts) for 350+ classes per term
• Streamlines front- and back-end registration procedures for efficiency
• Masters Adult Ed databases to ensure accuracy of incoming & outgoing data
• Uses databases to develop analytical reporting on registration and revenue
• Works with Director of Adult Ed to create growth strategy for our programs
• Designs and maintains procedural manuals for staff, instructors and students
• Oversees the successful operation of all Adult Education events in the 400 seat Ross Hall, including high touch instructor communication and A/V needs
• Coordinates all logistics for offsite classes as needed

Qualifications

• Bachelor’s degree required, Master’s in Education preferred
• Strong organizational, supervisory, and interpersonal skills required
• Strong customer service experience required
• Database management experience required
• Excellent computer skills required
• Teaching or educational administration experience preferred
• Outstanding analytical skills necessary

EOE/M/F/Disabled/Veteran