Director of Membership Services [Newark Museum Association]

The Director of Membership Services provides oversight for all activities of the Membership and Volunteer Services Department.  This individual has responsibility for the development and operation of the membership program interfacing with all Museum departments to support the mission and goals of the Museum.

Specific Duties and Responsibilities:

• Works in conjunction with the Director, Chief Operating Officer and Trustee Membership and Development Committees to meet the goals of the Museum’s Long Range Plan.
• Serves as direct administrative liaison between Museum staff and the members of the Newark Museum Volunteer Organization
• Overall responsibility for servicing members and staff using practices that make optimum and efficient use of all technological, financial and physical resources available towards the assurance of fulfilling annual Membership income financial and program goals
• Positions the Museum to recruit, retain and cultivate members, both in quantity and at upper-level Founder’s Society categories; Works collaboratively with the development Department in cultivating existing members to join the Founder’s Society.
• Supervises the staff of the Membership Department
• Maintains, monitors and improves all services to the general membership categories working  within the Department and in cooperation with all other Museum Departments
• Actively encourages and cultivates members to increase their involvement and support of the Museum
• Coordinates a schedule of annual membership events that include fundraisers, exhibition openings, members mornings, family days and recognition events for the general membership categories
• Develops and manages the Department budget
• Provides administrative leadership and assistance to the Newark Museum Volunteer Organization and its Executive Board, especially in the creation and administration of their ongoing fundraising efforts
• In conjunction with the Director of Member Travel Services, develop recruitment and retention vehicles to expand and attract new members and travelers
• Provide “world class” customer service to the public, members, Trustees and volunteers at all times
• Represent the Museum at both on-site and off-site events

• B.A. or B.S. degree, with a minimum of 5 years experience in non-profit membership administration
• Proficiency in Raiser’s Edge database donor management program
• Additional knowledge and experience with computer applications, including Microsoft Word and Excel
• Experience in electronic and web-based membership promotion, direct mail, volunteer management, budget development and supervision
• Experience in electronic and web-based membership promotion, direct mail, and volunteer management
• Experience in budget development; overseeing record-keeping; and budget reports
• Must be well organized with exceptional interpersonal and communication skills