*Please indicate schedule availability when submitting your application*

Position Summary
Gallery Officers are responsible for the protection of the collection and the safety of all staff and visitors.

Primary Responsibilities
• Protect the museum collection from theft and damage
• Ensure the safety of all visitors and staff members
• Patrol the galleries and respond to object alarms
• Control and monitor access and egress points of the building
• Monitor visitor activity to ensure adherence to museum policies and procedures
• Respond to visitor/ staff requests and questions in a respectful, courteous and professional manner
• Perform escort duties into restricted areas of the museum as directed

Secondary Responsibilities
• Respond (briefly) to visitors’ questions about the collection to the best of your ability or direct them to information sources (i.e., Gallery Guides, “Ask Me” volunteers)
• Be customer service oriented when enforcing museum policies and dealing with the public
• Respond to emergency situations such as medical, theft, fire, vandalism and other incidents in a timely manner
• Inform the Security Managers and the Director of Security of all incidents verbally and/or via written report
• Work all regularly assigned shifts as well as any special events when needed
• Present a professional image in accordance with established uniform and appearance standards
• Utilize radio equipment in a professional manner to report business matters to management and colleagues
• Attend all training meetings and perform other duties as assigned

Qualifications:
Requirements
• High school diploma or equivalent
• Experience in a fast paced security environment is preferred
• Ability to work evenings, weekends, holidays
• Must be able to stand for long periods of time
• Excellent customer service skills
• Fluency in English is required
• Must be dependable and punctual
• Must be able to interact with others with professionalism and courtesy
• Must be able to calmly handle stressful situations
How To Apply:
The Isabella Stewart Gardner Museum is an equal opportunity employer and encourages qualified minorities, women, people with disabilities, and military veterans to apply.

To apply for a position, please follow this link to use our online application system: https://isgm.applicantpro.com/jobs/86863.html

We receive many resumes and kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.
Apply by:
May 20, 2015
About this Organization:
The Museum was the creation of Isabella Stewart Gardner (1840-1924) ‘for the education and enjoyment of the public forever.’ Since opening to the public in 1903, the Gardner has served as a center for ideas and life-long learning in its community – a tradition that is kept alive today through an array of interpretive, creative, educational, horticultural, artistic and scholarly programs.