Category: Jobs Listings (Page 53 of 1416)

General Summary of Position:

Facilitation of School Group Visits: Direct Contact

• Meets and directs multiple groups of students, teachers, and bus drivers (stepping onto bus for communications). During busy season, as many as 16 groups a day may visit.
• Coordinates and communicates transportation logistics at curb
• Uses radio system to report questions, emergencies, schedule alterations
• Assists with moving carts filled with student lunches
• Oversees group movement and monitors groups in lunchroom, in conjunction with Park Maintenance staff
• Distributes program evaluations to teachers
• Records daily visitation statistics and provides weekly report

Facilitation of School Group Visits: Preparation

• Opens the Tsongas Industrial History Center daily
• Assists with implementation of bad-weather plans through timely communications with TIHC Assistant Director for Operations (at times prior to work hours, by phone from home).

Facilitation of Special Groups

• Assists with staff and teacher professional development programming
• Assists with occasional visitors and groups wishing to observe programs
• Conducts morning update meetings with all staff present
• Maintains master program/staffing whiteboard

 Promote the University’s commitment to customer service by:

• • Building effective partnerships with co-workers throughout the University by freely sharing appropriate information and providing assistance when needed.
  • Ensuring optimum service to all internal and external partners in response to all requests for service and information.
  • Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.Impact of Actions
    • Student (and adult) comfort and safety depend in large part on decisions and recommendations made by the facilitator.
    • Annual visitation statistics must be accurate for reports and funding decisions.

Minimum Qualifications (Required):

Education: High school diploma or GED

Experience: Minimum 2 years’ prior experience in managing groups of youth, interacting with visitors to a site, organizing information and anticipating possible problems to ensure smooth logistics for visitors, collaborating across various workgroups.

Skills:

• excellent interpersonal and communication skills
• able to communicate and collaborate with diverse groups (NPS Maintenance staff, museum teachers, visiting educators and students, and TIHC leadership team) to manage movement of school groups in a positive, effective way
• strong dedication to customer service
• organized and attentive to detail
• ability to predict and troubleshoot logistical complications
• ability to exercise discretion and independent judgment

Additional Considerations:

• Nature of position requires time outdoors in all kinds of weather and occasionally requires some work from home (phone calls) during extremely bad weather or emergency situations.
• It is often necessary to help move bulky lunch carts.
• Work involves a mix of routine, well-established methods and unusual or changing situations that require quick and sound judgment. The facilitator brings problems not of a routine nature to the attention of the manager.

Special Instructions to Applicants:

This is a temporary, part-time, non-benefited, non-unit position.