JOB SUMMARY:
The Manager of Volunteer Programs and Internships develops, maintains, and supervises all volunteer, internship, work-study, and externship programs at the New England Aquarium. The manager is responsible for recruiting, screening, training, retaining, appreciating, and resolving conflicts for all volunteers, interns, work-study, and externs.

This is a Full Time Regular position. Hours are Monday- Friday with occasional night/ weekend hours required for events.

RESPONSIBILITIES:
1. Provides overall leadership for volunteer and college internship program, as well as special projects, such as judicial/community service placements, corporate, community, and one-shot group volunteer opportunities.
2. Develops strategies for recruiting, placing, and retaining volunteers and interns.
3. Develops diversity initiatives for volunteer and college internship programs.
4. Develops, recommends, and implements policies and practices related to volunteers and interns.
5. Screens and hires volunteers, and manages volunteer relations issues, as applicable.
6. Develops and provides primary orientation and supplementary training for all volunteers and interns.
7. Develops, maintains, and expands partnerships with volunteer and intern recruiting sources (colleges, community and business groups).
8. Recruits off-site for college interns and community volunteers.
9. Communicates with departments to determine volunteer needs and source new volunteer opportunities within New England Aquarium.
10. Trains and oversees departmental volunteer site supervisors. Provides training in supervision and management of volunteers. Creates and maintains performance and training standards.
11. Responds to volunteer needs and issues. Mediates and manages conflict between volunteers and departments and among volunteers.
12. Prepares and manages the Volunteer department budget.
13. Supervises staff and volunteers working in the Volunteer department.
14. Seeks external funding, including researching and locating available grants, to support volunteer, internship and work-study programs.
15. Coordinates, manages recruits, and orients work-study students for all departments throughout the Aquarium.
16. Coordinates, manages, recruits, and orients veterinary externs for the animal health department.
17. Performs other position-related duties, as assigned.

EDUCATION:
Requires a Bachelor’s degree and 3-5 years related experience.
Specific degree preferred: volunteer administration, adult development, human resources, education, psychology, or sociology.

KNOWLEDGE, SKILLS AND ABILITIES:
• Strong oral and written interpersonal, organizational and communication skills.
• Ability to engage and speak to groups and individuals in a motivational and inclusive manner.
• Demonstrated community collaboration/networking skills and experience
• Self-motivation, flexibility and ability to work with minimal supervision.
• Experience working with diverse racial/socioeconomic populations preferred.
• Knowledge of legal, employment, and equal opportunity issues preferred.

AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER

TITLE:
VOLUNTEER AND INTERNSHIPS PROGRAM COORDINATOR
DEPT:
Volunteer
REPORTS TO:
Manager, Volunteers
AVAILABLE:
Immediately
HOURS:
Tuesday – Saturday (Occasional night/weekend hours required for events.)

JOB SUMMARY:
The Volunteer and Internships Program Coordinator recruits and screens applicants for volunteer and
intern positions, coordinates the placement and on-boarding process and serves as a resource to active
volunteers and interns providing guidance and support. Also writes the Volunteer e-newsletter, provides
administrative support to the department and assists the Manager in implementing special programs and
events.

RESPONSIBILITIES:
Responds to a high volume telephone and email inquiries from potential volunteers and interns.
Receives and processes up to 100 volunteer applications each month.
Interviews, in-person or over the telephone, 20-40 applicants each month.
Maintains a high level of knowledge about departments and jobs at the Aquarium. Identifies
appropriate candidates for open volunteer and intern positions and presents them to the department for
consideration.
Conducts orientation for new volunteers and interns and completes the on-boarding process.
Serves as recruiter at college volunteer and internship fairs, community fairs and other relevant events.
Administers volunteer Aquarium membership benefit. Serves as liaison with the Membership staff.
Responds to inquiries and resolves related issues.
Coordinates and writes the volunteer & intern e-newsletter.
Assists Manager in planning and implementing events and meetings.
Creates and distributes volunteer and intern identification cards and uniforms.
Maintains office equipment and supplies. Manages mail, and maintains volunteer database and files.
Organizes and maintains the volunteer lounge area.
Assists Manager with volunteer and site supervisory support as needed.
Assists Manager with one-shot volunteer recruitment and internship programs.
Performs other position related duties as assigned.

EDUCATION:
Requires a Bachelor’s degree and 2 years of related experience.
Specific degree preferred: volunteer administration, hospitality, museum studies, adult development,
human resources, education, psychology, or sociology.

KNOWLEDGE, SKILLS AND ABILITIES:
Strong interpersonal skills and experience working with a broad range of people in a customer service
related capacity. Experience interviewing a plus.
Experience working with teens and adults from diverse racial/socioeconomic populations.
Excellent verbal and written communication skills. Experience writing in a business setting preferred.
Detail oriented, highly organized with administrative experience in a fast-paced environment.
Self-motivated; strong problem-solving skills; ability to work independently as well as on a team.
Computer skills (experience with MS Office, Constant Contact and Volgistics preferred).
A commitment to and interest in promoting and participating in diversity related efforts.
A driver’s license is preferred for recruiting.