Operations Manager [Tower Hill Botanic Garden, Boylston, MA]

Reporting to the Chief Financial and Operating Officer, the Operations Manager is responsible for direct supervision of gate/admissions staff and receptionists. Responsibilities include cash management, visitor safety and comfort, software training and management, policy drafting and implementation, and manager on duty for weekends and major events. Bachelor’s degree and 5 or more years of related customer service, in museum, hospitality venues or other public accommodations; or equivalent combination of education and experience required. Qualified candidates will have the ability to effectively present information in one on one and small group situations to customers, staff and superiors. The ability to manage in a high stress, high visitor volume atmosphere is a must, demonstrating leadership and an ability to handle changing field conditions to provide effective leadership and problem solving. The ideal candidate must be comfortable in public speaking to both staff and visitors with ability to direct individuals and/or groups. The position is full-time with benefits. The candidate must be willing to work weekends and holidays as a regular part of the work schedule, and evenings as necessary. For a detailed job description, please see our website at http://www.towerhillbg.org/files/3414/5951/4207/Operations_Manager.pdf Tower Hill Botanic Garden is located in bucolic Boylston MA within easy driving distance of Worcester, Providence, Springfield and Boston. Personal transportation is needed. Tower Hill welcomes diversity. Please email cover letter and resume to jellis@towerhillbg.org Posted on: 04/04/2016