Director of Research Services

Description:
The incumbent of this position is responsible for providing oversight and direction to NEHGS staff, volunteers, and contractors who perform genealogical research for members and other clients, assuring that the research experience and output is thorough, accurate, timely, and demonstrates a high regard for customer service. The incumbent will also supervise client billing, financial tracking, and constituent database updates; ensuring that the research process moves forward according to established schedules.

Duties and Responsibilities:

· Respond to constituent research requests, verifying and clarify research expectations, report type (charts, travelogues, Register style, ahnentafels, family narratives, etc.), delivery timeline, and possible research outcomes

· Assign requested research to staff, volunteers, and contractors according to researcher experience, expertise, and availability

· Ensure research process for constituents moves forward according to established schedules

· Review outgoing research case reports to ensure deliverables are well-written, thorough, accurate, and meet the established expectations of the constituent

· Supervise and support client billing, financial tracking to meet budget, and constituent database updates for all research performed

· Oversee training and support opportunities for Research Services staff to build, maintain, and share historical and genealogical research knowledge and experience

· Perform research for clients, as time permits

· Other responsibilities, as assigned

Qualifications:
Skill and Qualifications for the Position:

· Bachelor’s Degree or higher in History, Library Science, Museum Studies, or related subject

· Proven accuracy in genealogical and historical research, with 5+ years of professional experience

· Demonstration of excellent written and verbal communication skills

· Prior experience with budget management

Prior experience in personnel management of teams of 5 or more staff members

· Proficiency in Microsoft Office suite

· Ability to manage and prioritize several tasks simultaneously

How To Apply:

Please send a compelling cover letter and resume to

Michelle Major   mmajor@nehgs.org.

Apply by:
December 01, 2015