Development and Marketing Associate [Bay Area Discovery Museum]

POSITION SUMMARY

The Development and Marketing Associate reports to the Marketing and Communications Manager and provides key support to the external relations of the Bay Area Discovery Museum: Birthday Parties, Development, Marketing and Membership. This is a full-time, non-exempt position.

MAJOR RESPONSIBILITIES

Customer Relations and Reservations (30%)

• Serves as primary operator for the Museum, answering telephone and email inquiries about Museum visits and programs. Receives and routes incoming calls to appropriate staff.
• Processes reservations and registers individuals and groups for programs, special events performances, birthday parties, memberships, and summer camps via phone and email requests.
• Communicates regularly with Birthday Party Coordinator to ensure complete communication of party needs; tracks monthly birthday stats and financials.

Database Support and Management (30%)

• Supports the Development, Membership, and Marketing departments by entering data for event attendance, donations, membership sales and ticket sales; assists with tracking, analysis and cultivation.
• Working within an online request system, processes donation requests. Responds to donation requests via phone, email and mail.
• Builds and maintains PR database and tracking of news coverage.

Marketing and Communication (30%)

• Posts calendar listings for Museum across calendar platforms.
• Processes Museum mailings, including general communications, Annual Fund, membership renewals, Individual Giving and other campaigns and projects.
• Assists with other marketing projects including printing, cutting and hanging signage.

Office Management and Administrative Support (10%)

• Provides office support to the administrative offices of the Museum, including sorting incoming mail, ordering supplies and maintaining office appliances and the kitchen.

QUALIFICATIONS

• Superior customer service skills and phone skills without exception
• Interest in museums, nonprofits, and/or education is desired
• Interest in gaining valuable experience in a variety of core Development and Marketing functions
• Ability to work independently and self-manage
• Driven self-starter who takes initiative with all areas of work
• Creative problem solver
• 2 years office experience or combination of education and professional office experience
• Strong computer skills required. Proficient with Microsoft office and willing to learn database and registration platforms
• Punctual, reliable, trustworthy and responsible
• Excellent communication and interpersonal skills
• Positive, pleasant and helpful attitude with a willingness to learn
• Ability to communicate effectively with staff members and the public
• Attention to detail and great organizational skills with a high degree of accuracy
• Bilingual in Spanish is a benefit

NOTE TO CANDIDATE

Due to the sensitivity and requirements of our positions, you should expect to undergo and be cleared of a background/criminal check, if extended an offer for an internship position. You may also be asked to provide proof of educational degree(s), licenses or credentials pertinent to the position.

TO APPLY

Please send a cover letter and updated resume to:

Bay Area Discovery Museum
Attn: Jen Helfrich, Marketing and Communications Manager
557 McReynolds Rd.
Sausalito, CA 94965
Email: jhelfrich@badm.org

Fax: 415-339-3905

Please include “Development and Marketing Associate” in the subject line of your email.