Senior Manager of Member Services

Description:

To advance the study of family history in America and beyond, the New England Historic Genealogical Society educates, inspires, and connects people through our scholarship, collections, and expertise. We have a 7-story research center on Newbury Street in Boston, with over 70 full-time staff, and we serve 25,000 members nationally and 80,000 total constituents. Founded in 1845, NEHGS is the nation’s oldest genealogical society.

Position Summary-The Senior Manager of Member Services is responsible for advancing constituent participation in the membership program at the New England Historic Genealogical Society through front-line and back-office operational oversight, including recruitment, acknowledgement, renewal, and stewardship activities. Supervisory responsibility for 4-5 member services staff and one visitor services representative.

Essential Requirements and Duties

*Design, implement, and evaluate annual strategic activities to “move” constituents through all phases of the NEHGS membership program to maximize recruitment, retention, and participation at contributing levels.

*Leverage all available technology to automate member service transactions in order to eliminate/streamline manual processes and increase the allocation of staff time to advancing constituent relations.

*In collaboration with the Director of Constituent Relations, prepare an annual income and expense budget with purpose-aligned activities to drive revenue growth opportunities.

*Oversee daily operations for membership sales, including transaction processing, recording, and reporting.

*Recruit, manage, and evaluate back-office and front-line constituent service team members.

*Manage timely and effective direct electronic and postal mail communications to constituents for membership incentives, renewals, and upgrades.

*Collaborate with internal team members and the Marketing Team in the development and production of all electronic and printed membership materials.

*Utilize constituent database for all standing and ad hoc reports and contact lists needed for the member services department.

Qualifications:

Qualifications:

*Management experience in membership, subscription, or advancement environment

*Proficiency with Constituent Relationship Management (CRM) software

*Proficiency with Microsoft Office

*Proficiency with email marketing software, familiarity with Constant Contact preferred

*Strong verbal and written communication skills

*Enthusiasm for family history

How To Apply:

To express your interest in the position, please send a compelling cover letter and resume to Michelle Major at mmajor@nehgs.org

Apply by:
July 30, 2015