Business Analyst
Engaging. Dynamic. Fun.
As one of the world’s renowned art museums, the MFA boasts a collection that spans nearly all cultures and time periods—ranging from the art of ancient Egypt to French Impressionism to Contemporary. There’s art and so much more to interest people from all walks of life. The Museum is a lively social destination that offers concerts, films, and lectures while also serving as an important community and educational resource for schools and families.
Our mission is to preserve and share our treasures with Boston and beyond while providing an engaging and memorable experience for all our visitors. This would not be possible without our talented staff, volunteers, donors, members, and community partners.
Our culture is built on scholarship, collaboration, trust, and mutual respect. We embrace change and the opportunity it brings and are committed to develop, reward, and retain our valuable staff.
Join us for what promises to be an enriching, vibrant, and ever-changing experience. And, yes, a fun place to work!
Under the guidance of the Director of Development Operations and Analysis, the Business Analyst will provide documentation, testing, and training support for the External Relations implementation of Tessitura, a customer relationship management (CRM) system. Responsibilities include: participating in business process discussions; documenting data entry standards, required workflows, and internal business requirements; creating test protocols and executing workflow scenarios; developing user guides for training and processing continuity; translating user guides to training agendas and supporting materials for end users; supporting managers in staff training; supporting configuration and end-end testing; documenting final configuration at launch.
This is a term position, with full-time benefits, scheduled to end 6 months from date of hire. 35 hours/week; Mon-Fri, 9:00am-5:00pm.
Minimum requirements include: Bachelor’s degree along with 3 to 5 years experience in a similar capacity (knowledge of the development field desired); experience with customer relationship management systems (familiarity with Tessitura preferred); strong skills in project management and business process documentation; excellent written and verbal communications; strong presentation skills; experience facilitating training; strong computer skills with solid database management and Microsoft programs expertise; detail oriented with ability to multi-task without compromising quality; demonstrated ability to meet deadlines in a fast-paced environment; ability to work independently as well as part of a team; ability to handle confidential information with discretion and sensitivity.
For consideration, please submit your letter of interest and résumé to: resumes@mfa.org. You may also submit your materials via postal mail to: Human Resources Department, Museum of Fine Arts, Boston, 465 Huntington Avenue, Boston, MA 02115.
The Museum of Fine Arts, Boston is an Equal Opportunity Employer and seeks diversity in its workforce.
May 11, 2016
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