Membership Manager [Barnes Foundation, Philadelphia, PA]

Description: The Barnes Foundation is seeking a Membership Manager who is responsible for the development of a robust and comprehensive membership program, including all facets of member acquisition, retention, analysis, and fulfillment of relevant strategic goals. This position directly oversees the Membership Coordinator and works closely with both Development colleagues and with several departments across the organization.

Established as an educational institution the Barnes Foundation carries out its mission by promoting appreciation of the arts and horticultural science, through the preservation, presentation, and interpretation of the collections of Albert C. and Laura L. Barnes.

Celebrated for its exceptional breadth, depth, and quality, the Barnes Foundation’s art collection includes works by some of the greatest European and American masters of impressionism, post-impressionist, and early modern art, as well as African sculpture, Pennsylvania German decorative arts, Native American textiles, metalwork, and more. The 12-acre Arboretum contains over 3,000 species of woody plants and trees.

The Foundation engages diverse audiences through its exceptional collections and related high-quality programs that reflect a broad range of periods and cultures and build on the founders’ innovative educational vision of transforming lives through the arts and horticulture.

Responsibilities: 

• Stewardship
  • Works to ensure high quality member servicing at all touch points.
  • Works with the Business Systems Coordinator to ensure that member benefits are set up, easily redeemed, and reported on in Sirusware.
  • Develops and executes member-only programs to attract new members and maximize member engagement and satisfaction.
  • Utilizes special exhibitions, public programs and other Foundation activities to encourage member engagement, and works to properly promote, measure, and report on member involvement in these programs.
  • Develops and executes regular targeted communications across several channels to inform and encourage use of benefits, practice good stewardship, and promote the Barnes strategic initiatives.
  • Works with other department managers to ensure their staff are aware of membership procedures and benefits, and collaborate with Visitor Services managers to develop ongoing membership training and awareness opportunities for front lines staff.
  • Develops a system of reporting to measure member engagement and its effects on renewal rates.

• Marketing, acquisition, renewal and upgrade
  • Develops and executes integrated mail, on-line and telephone campaigns that acquire new members and donors. Manages relationships with outside vendors and consultants to ensure membership materials meet Barnes standards for content and quality.
  • Budgeting, Reporting, and Strategic Initiatives
    • Develops and executes an annual plan that focuses on maintaining or growing a strong and sustainable membership base and consistent net revenue from year to year.
    • Works with Corporate Programs Manager and Circles Program Manager to produce regular Annual Giving reporting for senior leadership.
    • Collaborates with Corporate Programs Manager and Circles Program Manager on Annual Giving initiatives that promote membership across all programs.
    • Reports on health of membership program as it relates to giving trends, peer benchmarks and analysis of engagement initiatives, developing strategies for continual improvement.
    • Contributes to Program Task Force and other interdepartmental committees with regard to member and audience engagement as well as best practices for analysis and reporting.
    • Provides weekly performance reports and strategy updates to supervisor.
    • Provides supervisor, and senior staff performance reports and maintains a system of departmental reports that inform strategy and budgeting.

• Develops and executes monthly multi-channel renewal and upgrade solicitations.
• Works closely with Shop and Visitor Services in training, tracking and motivating membership sales and strategizing promotional efforts.
• Measures the effectiveness of online communications as it relates to website purchases and usability.
• Works with Publications team to produce and distribute compelling membership collateral and promotional materials
• Works with the Marketing and Communications team on the use of the in-bound web marketing tool Silverpop to ensure that potential members are identified and given opportunities to join regularly.
• Works with development staff on annual fund solicitations and upgrade campaigns.
• Identifies members that are possible prospects for upper level giving and membership.

• Creates yearly membership budget and closely monitors revenues and expenses throughout the year. In concert with supervisor, maintains responsibility for meeting or exceeding budgeted expense and revenue goals.

• Performs other duties as requested

Please apply online

https://workforcenow.adp.com/jobs/apply/posting.html?client=barnesf&jobId=75324&lang=en_US&source=CC3

Please include your cover letter, a list of three professional references and resume with your application. Applications that fail to fulfill this requirement will not be accepted.

The Barnes Foundation is an Equal Opportunity Employer and a Drug Free Workplace.

We participate in E-Verify.

Requirements

Requirements:

• 5 years’ experience in membership organization required, preferably within a museum or cultural organization
• BA degree or strong knowledge of art history preferred
• Database experience, preferably within a fundraising organization, required. Raiser’s Edge experience preferred
• Intermediate to advanced level of knowledge in Microsoft Word, Outlook, Excel and PowerPoint
• Knowledge of corporate and premier individual giving programs a plus
• Direct management experience preferred

Competitive Benefits Include: Group health, vision and dental insurance; flexible spending accounts; short and long term disability and group life insurance; 403(b) with matching contributions; Employee Assistance Program; voluntary benefits; as well as paid vacation, personal time, sick time and holidays.