Author: Tegan Kehoe (Page 28 of 401)

The Sterling and Francine Clark Art Institute seeks an energetic and organized individual to serve as a curatorial assistant during a transformative period. The Clark, an art museum and center for research and graduate study, located in the Berkshires of Western Massachusetts near Williams College, is home to an outstanding collection of French Impressionist, Old Master, and nineteenth-century American paintings, as well as significant holdings of prints, drawings, photographs, sculpture, and decorative art. In 2014 the Clark opened a new visitor center and renovated original Museum Building. It currently is completing renovation of the Manton Research Center, which will include a new works on paper study center and galleries for American decorative arts. The Curatorial Assistant reports to the Manton Curator of Prints, Drawings and Photographs and works closely with the curatorial team on developing, organizing, and implementing the Clark’s ambitious program of special exhibitions; researches the permanent collection and potential acquisitions; participates in the development of publications and public programs; and assists in the day-to-day operations of the department. There is ample opportunity to travel in the U.S. and Europe. The position is intended to serve as preparation for advanced careers in museum curatorial departments or for graduate study.

The ideal candidate will have an M.A. in art history and a reading knowledge of French, Italian, and/or German. This is a one-year position, renewable for a second year.  Individuals interested in applying should submit a cover letter, salary requirements, resume, and the names of three references via email to HumanResources@clarkart.edu, fax to 413-458-2318, or

mail to:

Human Resources

Sterling and Francine Clark Art Institute

225 South Street

Williamstown, MA 01267

The Museum of Man has undergone a radical transformation within the last five years. It is now on the cutting edge and pushes the boundaries of what it means to be a museum in the 21st-century. To further our trajectory towards becoming the best museum of anthropology in the world, SDMoM seeks a grant writer who is similarly visionary and a leader at the top of his or her craft.

The right candidate will have an adventurous spirit and know how to take the right kinds of risks.  (S)he will not only be an extraordinary writer, but also an exceptional strategic thinker who can envision creative ways to find funding and match what funders are looking for in the application process. An integral part of the team, the Grant Writer will be responsible for developing institutional funding of all types. (S)he should know how to work at a fast pace in a deadline-driven environment and will thrive knowing that (s)he is part of the team blazing a trail for what museums can be.

The Grant Writer will report to the Development Manager and will work collaboratively with individuals throughout the Museum.

Summary of Responsibilities:

• Drive the grants process, surfacing opportunities and balancing competing priorities to grow funding.
• Work collaboratively with individuals throughout the Museum to deeply understand needs and priorities.
• Develop and write all grant proposals, incorporating feedback from SDMoM staff.
• Cultivate and sustain positive, productive relationships with new and existing corporate, private, and government foundations on a local and national scale to broaden the base of grant support.
• Manage the reporting requirements associated with receiving grant funding or contracts in partnership with program and finance staff.
• Coordinate grant financial tracking systems with the Finance Department.
• Coordinate grant tracking metrics with staff from appropriate SDMoM departments.
• Together with staff from appropriate SDMoM departments, create grant reports and submit them according to deadlines.

Experience, education, or skills required:

• Education:  Bachelor’s Degree required.
• Minimum of five years of non-profit experience in grant writing, program development, and grant prospect research.
• Experience in the following areas:
  • Grant and proposal writing, including federal and local government grants
  • Development communications
  • Grant research and prospecting skills
  • Grant research tools
  • Coordination of grant submissions
  • Collaborative coordination and facilitation
• Exceptional written and oral communication skills, including the ability to write for both the traditional grant audience and for more non-traditional granters.
• Strong attention to detail.
• Excellent strategic vision.
• Self-starter who can work independently with little direction.
• Excellent organization skills with ability to manage multiple processes and projects.
• Skilled at gathering input from and incorporating viewpoints of multiple stakeholders.
• Collaborative team player.
• Strong interpersonal, presentation, facilitation, and relationship-building skills.
• Ability to adapt to changing environments.
• Ability to conceptualize and develop strategies.
• Quantitative and qualitative research skills.
• Knowledge of key funders nationally and locally.
• Ability to organize, interpret, and communicate data.
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Knowledge of community, the arts and non-profit environment preferred.

To apply:

Please email your cover letter, resume, salary history, and 2 writing samples to James Haddan, Development Manager, atjhaddan@museumofman.org.  No phone calls, walk-ins, or recruiters, please.

Job Summary: The primary responsibility of the Visitor Services Manager is to ensure the highest level of visitor enjoyment, access, safety, and reception at the Frist Center. The Visitor Services Manager oversees and manages the hiring, training, supervision, and motivation of the visitor services team; floor operations; ensures a safe and clean environment for employees, volunteers, and visitors; and acts as a liaison between the administration and the floor staff.  He/she creates and implements new strategies and systems as needed; maintains high standards of professionalism, organization, customer service, and efficiency; and works collaboratively with colleagues to meet, and when possible, exceed visitor expectations.

• Embrace the Frist Center core values;
• Oversees and manages hiring, training, supervision, and motivation of visitor services staff (including volunteers) to ensure a high level of customer service, visitor satisfaction, and collegiality;
• Develop, refine and manage  visitor services policies and procedures to meet or exceed visitor expectations, including issues related to safety, ADA compliance and service, and social services;
• Work closely with facilities staff to ensure public spaces are clean and well maintained;
• Prepares and manages the division budget, orders supplies; prepares and reports visitor services metrics;
• Oversees and manages procedures for opening and closing admissions desks, ticket sales, handling of cash, credit card transaction receipts, coupons, discounts, and special offers;
• Ensures assistance with membership desk duties and customer amenities such as coat check, distribution of audioguides, or group tours as needed;
• Maintains supplies of visitor amenity-related materials such as gallery guides, maps, visitor information;
• Manage ticketing system (including event alcohol drink ticket sales when necessary), coordinating with finance, education, membership, special events, security, and other departments as needed;
• Work with marketing to reach and service affinity groups;-
• Engage with professional organizations related to the position;

• Work closely with appropriate members of the Disaster Preparedness team to assist in development and management of issues and logistics including (but not limited to) crisis intervention, disasters, weather, and visitor/staff safety;
• Working with appropriate departments, ensure/secure sufficient manpower to staff special events including Member events and Frist Fridays;

• Work with volunteers in a positive and constructive manner.

Education:  B.A. in Business Management, Non-Profit Management or Hospitality and four years managerial level experience in customer service or hospitality services or equivalent combination of education and experience.

Work Experience: At least two years experience at management level in museum environment, experience working with Altru ticketing systems a plus.

Skills and abilities:

• Excellent written and oral communications and public service skills;
• Ability to develop and manage customer service program and policies, including staff communication and training;
• Ability to manage diverse staff and inspire commitment to Frist Center outreach and education goals and core values;
• Excellent interpersonal skills, including tact and diplomacy; ability to handle demanding challenges are essential;
• Excellent planning and organizational skills;
• Ability to anticipate problems and challenges and develop strategies to address them;
• Ability to work cooperatively in a collaborative and team-oriented environment;
• Ability to effectively manage budget relating to visitor services function;
• Computer skills, including Altru ticketing and word processing.

Job Conditions: This position will require evening and weekend hours.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demands may include:

·    Lifting materials up to 25 pounds

·    Stooping, kneeling, bending

·    Standing for long periods of time

Please email resume, references, and salary expectations to:

Sheri Horn

shorn@fristcenter.org

I

The Frist Center for the Visual Arts is an Equal Opportunity Employer.

Women, minorities, and individuals with disabilities are encouraged to apply.

Under the direction of the Senior Vice President & COO, the Director of Operations is responsible for the strategic direction, planning and execution of the World Golf Hall of Fame & Museum’s operational activities.  This position oversees all Museum and IMAX facility operations, including IS/IT, security, guest services, retail and concessions, special events and landscaping.  This position will play a key role in leading and managing the Hall of Fame’s relationships with its World Golf Village Partners, including World Golf Village Associates, the hotel, golf courses and property owners associations.

Job Duties and Responsibilities Include:

• Demonstrate impeccable skills in working with the public, including a positive attitude, flexibility and the ability to listen to concerns and resolve problems creatively.  Respond, and resolve as necessary, to guest complaints.  Coach staff to handle guest problems.
• Establish annual operational budgets that include staffing plans, capital expenditures, building maintenance and improvements, security, IS/IT, concession, retail, landscaping, and the IMAX Theater.
• Develop and implement guest service strategies to ensure a first class customer service for all guests, including developing opening, closing and inventory protocols for the Box Office and retail operations.
• Work with the Sr. Director of Museum Operations on developing the annual budget for museum specific programs, including exhibits, artifact accessions and deaccessions and exhibit specific technology.
• Direct and supervise Fairways Café Chef and all Café functions and related budgets.
• Develop and implement staff training programs, setting performance standards to ensure consistent, quality guest service practices.
• Develop and publish a Standard Operating Procedure (SOP) Manual for the Museum and IMAX Theater that details all operating protocols.
• Proactively work with the Hall of Fame’s partners at World Golf Village to assist in creating a world class guest experience.
• Work closely with the other members of the Sr. Management team to achieve the company’s long and short term business objectives.
• Oversee all special events that are brought to World Golf Village
• Perform all miscellaneous and related work as assigned and directed by the COO.

• This position requires a four year degree in a business related discipline and seven to ten years of progressive management experience in the areas of operations and facilities work, event management and retail program management.
• Must be experienced in cash handling, detail oriented, reliable and punctual, and possess strong customer service, supervision and problem solving skills.
• Must be able to balance multiple projects, meet deadlines and communicate effectively.
• This position requires the individual to work well independently and multi-task in a fast-paced environment and who is comfortable with a flexible work schedule that includes nights and weekends and has the ability to work in and contribute to a professional work environment.
• The individual must be able to understand the “large picture” of the mission of the World Golf Hall of Fame and how to successfully impact the guest experience.
• Prefer an individual who has worked in a retail, hospitality or golf operations setting or who has been responsible for the initial receipt of revenue of tickets for a public/visitor access enterprise.
• Prefer an individual who has customer service training experience and has a proven track record of delivering quality customer service in a supervisory setting.