Tufts University seeks a part-time temporary Exam Operations Assistant to support remotely proctored exams during the Summer 2022 academic terms.

Responsibilities: Under limited supervision, the Exam Operations Assistant plays a key role in facilitating remotely proctored exams on behalf of Tufts faculty. The Assistant will serve as the primary point of contact for faculty and students regarding remote proctored exams, and will fulfill a variety of complex responsibilities, including those listed below.

User Support

• Consulting with faculty on remote proctoring options.
• Assisting faculty with building exams in the Canvas Learning Management System.
• Authoring and maintaining documentation for student and faculty audiences.
• Responding to general inquiries from faculty and students and escalating matters to Online & Blended Learning colleagues as appropriate.
• Limited proctoring of students using the Zoom web conferencing system.

Exam Administration

• Scheduling exam windows through the ProctorU remote proctoring service.
• Updating Canvas course sites with exam documentation and announcements.
• Monitoring student exam reservations.
• Arranging exam accommodations for authorized students.
• Investigating technical and administrative incidents affecting remote exams and coordinating with colleagues and ProctorU representatives to resolve ongoing concerns.

Qualifications

• Bachelor’s degree and 1–3 years of relevant work experience.
• Excellent written and verbal communication skills.
• Attention to detail and strong organizational skills, including the ability to balance conflicting priorities.
• Proficiency with Microsoft Word, Excel, and Outlook, as well as an ability and willingness to learn new software applications.
• Ability to work remotely for 15–20 hours per week, Monday–Friday

Additional

• Previous experience working in a higher education setting.
• Experience using remote collaboration tools, including Box and Zoom.
• Experience administering or maintaining Canvas course sites.
• Availability to work limited evening and weekend hours during periods of high demand.
• Ability to work during daytime business hours (9:00am – 5:00pm ET), Monday–Friday.

Compensation & Employment Period: Compensation is $20 per hour. • Employment period is May 23–August 17, 2022, with the option to begin earlier.

Application Instructions: Email a resume and a short cover letter to Justin Lauzon at proctored-exams@tufts.edu. Candidates will be interviewed remotely via Zoom. Review of applications will begin immediately