Visitor Services Specialist (Shift #307)
Museum of Science, Boston
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


The Museum of Science is actively searching for an experienced and enthusiastic, upbeat front-line Visitor Services Specialist who thrives in a highly trafficked public environment. Cash handling skills required. Exemplary customer service and communication skills a must! Ability to work independently and efficiently as needed. Flexibility and multitasking skills highly desirable. This is a uniformed position that requires working during scheduled holiday periods and school vacation weeks due to increased attendance.

  • 20,000 – 50,000 guests per week depending on the season.
  • Up to 15,000 guests per day during school vacation week / holiday periods or special exhibitions.
  • 1,000 – 3,000 school children per day during the school year.
  • Up to 500 transactions per cashier, per day.


This position is full-time, 30 hours a week, with the following schedule:

  • Monday, 8:45am – 5:15pm
  • Thursday, 8:45am – 5:15pm
  • Friday, 8:30am – 3:00pm
  • Sunday, 8:45am – 5:15pm

Additional Summer and School Vacation Hours include:

  • Monday, 5:15pm – 7:15pm
  • Sunday, 5:15pm – 7:15pm


Director, Visitor Services


  • Post high school course work, technical degree, associates, degree or business certificate preferred.
  • One (1) or more years of retail/customer service experience.


Non-Exempt (Hourly). Commensurate with experience.

Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, 15 vacation days, 12 holidays, 5-10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

How To Apply:
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
Apply by:
January 18, 2016