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Talking the Talk: Next Steps for the Salary Spreadsheet

Talking the Talk: Next Steps for the Salary Spreadsheet

You may have seen the Arts + All Museums Salary Transparency spreadsheet: a Google sheet of (at the time of this posting) nearly 2000 museum salaries from around the world. The nature of the data for each submission varies, but most entries include the name or type 

The Politics of Seeing

The Politics of Seeing

Hopefully summer time is going swimmingly for everyone, whether you’re in internships, jobs, or are relaxing. For museum-goers, popping into an exhibit or two (or thirty) during the dog days is a favorite past-time. And that’s exactly how I kicked off my summer, by visiting 

Job Posting at Well-B Innovation Center

Job Posting at Well-B Innovation Center

From the Well-B Innovation Center
800 Boylston Street, Prudential Center, Back Bay Arcade, Boston, MA

Position: Visitor Experience Associate

Reports to: Exhibit Manager, Innovation Department

About Well-B:

  • Sponsored by Blue Cross Blue Shield of Massachusetts, the Well-B Innovation Center acts as a space to bring people together, learn from one another, share ideas, and create new solutions to improve health and healthcare. Recently opened in the Prudential Center in May 2019, the exhibit space will be rapidly changing, with new exhibits being developed every 4-8 months.

Position Summary:

  • The Visitor Experience Representative is essential to creating a positive, memorable experience where visitors learn and contribute to healthcare innovation. This position serves a dual-role by providing outstanding customer service and facilitating educational experiences in the exhibit space. Since the space is a unique balance of an educational experience and feedback forum, the Visitor Service Representative must be a flexible and empathetic thought partner for visitors.

Customer Service: 

  • Act as a resource for visitors by welcoming and orienting them to Well-B’s unique offerings.
  • Help communicate the connection between BCBSMA, Well-B, and current exhibit materials
  • Track daily visitation statistics, log interactions, and pass along feedback from visitors though associated paperwork.
  • Manage varied (ranging from high to low) volumes of visitor traffic while providing personal attention to individuals.
  • Assist Program Manager with set-up and facilitation during special events.
  • Provide immediate and appropriate responses to safety and security concerns.
  • Navigate potentially sensitive visitor interactions involving healthcare and health insurance.

Exhibit Interpretation:

  • Guide the visitor’s journey across experience points, encouraging exploration and play throughout.
  • Learn background material of the exhibit to help engage visitors with the content.
  • Provide positive and memorable experiences by facilitating programs and tours.
  • Recognize and act on opportunities to enhance a visitor’s engagement through one-on-one assistance or by facilitating short activities.
  • Maintain exhibit spaces by resetting and restocking materials.
  • Prepare materials for activities, programs and events.

Program Development:

  • Research future exhibit and activity topics
  • Use human-centered design to develop and prototype activities and programs for the exhibit.
  • Perform consistent evaluation of programs, activities, and exhibits in the space.

Qualifications:

  • Experience using human-centered design/design-thinking and/or a willingness to learn it
  • Interest in public health, technology, biology, education, and/or innovation.
  • Strong time management skills and ability to juggle multiple competing demands.
  • Personable and naturally enjoys helping others.
  • Curious and open to learning new skills, systems, and processes.
  • Ability to keep calm and composed under pressure.
  • Flexible and open to feedback.
  • Previous employment or volunteer experience in museum interpretation, education, facilitation, or customer service positions is preferred.
  • This job requires workers to be on their feet for a large majority of the day.

Schedule:

  • 9:30am-5:30pm, 4 weekdays
  • 9:30am-5:30pm, 3-4 weekdays
  • 9:30am-5:30pm, 2-3 weekdays
  • Occasional evening, morning, or weekend events
  • Start date: Week of July 8, 2019.

Pay:

  • $18/hr

To Apply:

  • If interested, send your resume, cover letter, and availability to Elaine Mondy, Exhibit Manager, at elainem@well-b.com.
  • Applicants will be accepted along a rolling deadline.
Job Posting at the American Philosophical Society Library and Museum

Job Posting at the American Philosophical Society Library and Museum

From the American Philosophical Society104 South Fifth Street, Philadelphia, PA 19106 Associate Director and/or Associate Librarian The American Philosophical Society (APS) has decided to integrate its Library, home to a renowned research collection, with its Museum, a nationally-recognized exhibition program, in order to form the 

“Nice to Meet You” from the New Editors

“Nice to Meet You” from the New Editors

It’s that time of year again: the editors you’ve come to know and love have moved on to new endeavors. Never fear, your three new editors are here and ready to get to work! Many thanks and well wishes to Danielle, Kelsey, and Amanda – 

Taking Stock

Taking Stock

As this academic year draws to a close, Kelsey, Amanda, and I are preparing to hand over the reins of this blog to our wonderful new editors who will be introducing themselves to you shortly. In the past year we’ve been able to explore museums from so many angles. We have asked questions about what museums should be and what they shouldn’t. We’ve looked at collections, from the issues with preserving 20th century plastics to the plain weird! We’ve considered how museums play a role in thinking about important social issues of our time and how museums are affected by political events and trends. We believe a deeply considered understanding of and engagement with the local community is crucial to creating a strong and successful museum.

Some of our conversations centered around issues that will concern us directly as workers in the museum industry, whether it be wages and unionization fights, ethical donations, or managing burnout. We’ve examined forward-thinking programs, compelling trends, and how to improve visitor experience. And we’ve considered matters of inclusion, asking who gets included in collections, exhibits, and outreach. We know that museums can not afford to disregard their workers, their visitors, or innovative design if they want to grow and survive a changing landscape.

What we have spent the most time on, however, are matters of race and decolonization. Questions of what history is covered and how, who owns artefacts and how they were obtained are a serious part of the zeitgeist and museums must continue to grapple with them for a long time. We examined changing interpretations to center marginalized people, who is served by an organization, and how to implement decolonization practices. We are certain that this is one of the major issues facing the museum sector globally and many more honest and serious conversations will be needed in the coming years.

We hope that we’ve encouraged you to keep thinking about what a museum can and should mean to its visitors, place, subjects, and workers. We will certainly take these conversations with us as we enter the workplace. Thank you for being a part of this community! Stay tuned to see what the next set of editors will bring to the dialogue.