For GIS support or questions, please contact gis-support@elist.tufts.edu

If you are having technical difficulties with a computer in the Data Lab, please first see the Student Lab Assistant. If the Lab Assistant is not present, please email it@tufts.edu.

FAQ for Common Problems in the Lab

1. I cannot unzip a MassGIS zipped file (.exe)

Executable files (.exe) cannot be opened and installed in the lab. Double clicking on a MassGIS zipped .exe for instance will not unzip the file. Instead, right-click on the .exe file and look for an option to open or extract it with PowerArchiver.
The files must be unzipped to your personal directory (H: Drive) and cannot be unzipped to the Desktop.

2. I cannot print to the plotter.

Only Lab Assistants and administrators can print to the plotter.


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